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Purchase
 Support
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Support Options
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So that we can provide quality support
for mission critical program over a long period, direct support is offered on a pre-paid contract or pay-per-incident basis only, with three exceptions which are free:
- Pre-sales support.
- Thirty (30) days first-time installation support.
- Support directly related to a verifiable bug or defect in the program.
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| Basic
Support |
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Basic support is available for $395.00 per year and includes: |
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- Unlimited access to member
website
- Unlimited e-mail and/or FAX technical support
- E-mail notification of important bulletins and promotions
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| Standard
Support |
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Standard support is available for $695.00 per year and
includes all the benefits of Basic Support: |
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- Unlimited access to member
website.
- Unlimited e-mail and/or FAX technical support
- E-mail notification of important bulletins and promotions
- Five (5) hours of
phone support
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| Premium
Support |
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Premium support is available for $995.00 per year plus $100.00 for each additional workstation and includes: |
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- Unlimited access to our member
website.
- Unlimited e-mail and/or FAX technical support
- E-mail notification of important bulletins and promotions
- Unlimited phone support
- Discounts and special offers on program updates and add-ons.
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| Pay-Per-Incident
Support |
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Pay-per-incident
support is available under two arrangements: |
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- Hourly support at $95.00 per
hour to a maximum of $380.00 per incident
- Flat rate per incident support
at $225.00 per incident
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Pay-Per-Incident
support must be paid in advance using a credit card or
pre-approved company purchase order. Hourly support is billed a
minimum of $95.00 (one hour) with additional time charged in 15
minute increments up to the maximum of $380.00 per incident. |
| On-Site
and Advanced Support |
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On-site and advanced support is available from SSI Consulting Group and Authorized Solution Providers to assist in: |
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- Hardware setup and EZScale 2000 software installation.
- Interfacing your computer and EZScale
2000 to your scales and scale heads.
- Designing tickets.
- Designing custom reports.
- Interfacing EZScale 2000 with your accounting department.
- Operator training.
- And much more!
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Rates for on-site and advanced support are quoted based on your specific needs. Please
call or e-mail us for additional information and to obtain a quote. |
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Overview